Shipping and Returns

Payment

All payments are made in EUR via PayPal or credit/debit card. We do not store the information about your bank card.  The delivery cost is calculated before payment and depends on the items and delivery address. You can see the total price calculation before payment. This is the final price with shipping and taxes excluding eventual country specific import taxes.

Shipping

We ship from Sofia, Bulgaria, EU all in-stock items within 3 working days after order conformation, usually the next day. After delivery we will notify you per e-mail and send you the tracking number. If your order is not shipped after 3 days please contact us immediately. We can not ship to a PO box.

Packaging

Let us try to reduce our environmental impact! Please recycle or at best use the package again. We do it whenever possible by reusing the cartons and other packing materials from our suppliers. We use zip-lock bags that you can then reuse as waterproof cases for your small items.

Returns

Each product purchased by our store may be returned without giving any reason within 14 days of its receipt. In order to start the return procedure, you must send a declaration of withdrawal via email or the contract form.

The returned product should be sent to us before the end of the 14-day period (counting from the day of withdrawal).

Please send back the returned product together with the invoice you received with them. Returned products can not bear traces of use, it must be complete and not destroyed. We make the return of the payment as soon as possible after the return procedure has been completed (however not later than within 14 days from the date of receiving returned product) using the same payment methods that were used in the purchase. The cost of shipping the goods to the customer and the cost of returning the goods are not refundable.

If the purchased products are not shipped within 7 days, contact us and we will refund the full sum including shipping as soon as possible, not later than 7 day. All refunds are made using the same payment method as the payment.

For disputes contact us via the contact for on the site, at info@gearswifts.com or call us on +359887478401.